This is the second installation in in my review series of VisualVoicemail services. In my first post I asked which one is better, SimulScribe or CallWave? In this post I will not attempt to answer that question, yet. More to come.
In this post I will deal with SimulScribe only. At the moment I am using the service with a number that is connected to my Blackberry 8830, not my Treo 755p, so I cannot give you an accurate summation of how the service works with a Palm Treo. But I can't imagine it being too different from my Blackberry experience. An experience that has been excellent!
SimiulScribe prides itself on it's "transcription" of email messages. The company has worked very hard to fine tune it in such a manner that your message reads with 90% accuracy, almost word for word transcription of what has been said by the caller leaving the message.
But I'm going to start out with what MP readers know is my pet peeve.
"Customer Service".
For me, and it should be for you as well, customer service can make or break a company or service. No matter how good the product, if you can't get reliable, swift and understanding service from representatives, the product or service isn't worth your hard earned money.
This is where SimulScribe had me at hello. The service rep that I spoke with was extremely knowledgeable, quick to answer questions and accommodating to needs. I am on Sprint as most of you know, and by now anyone on Sprint knows that trying to setup a third party voicemail system is like trying to open a strip club in Dubai. But unlike Dubai, fun can be had on Sprint openly, but like Dubai, one has to know the secret back alley tucked away cubby hole to get into the party.
After going through this already with Callwave, and at long last figuring out how to get Sprint to make it work, I found myself in the same Sprint sea storm when I switched over to SimulScribe. Only this time I had no luck. SimulScribe to the rescue, they gave me the 411 to the Sprint White House, and calmly politely got it squared away for me. More on this Sprint problem in a later post. But this is to demonstrate the excellent level of customer service SimulScribe offers.
In the short few weeks that I have been using SimulScribe I have been very satisfied with the service itself. SimulScribe offers two services, the regular transcription service that provides you transcribed read-outs of your voicemail along with an "Audio" file that you can listen to on your device, or on your computer in your mailbox that you setup. You can forward your messages, receive them as SMS text or simply call in with your allocated number and listen to the message.
Or there is SimulSays, The VisualVoiceMail add-on that rolls just like the iPhone VisualVoiceMail, but for Blackberry. I will get into SimulSays in another post.
In practical use, the service "SimulScribe" does exactly what it says it will do. My messages have been delivered to me with astonishing accuracy, even when they have been long winded. And as a added bonus for me, the messages that I have wanted to hear have been simple. I just click on the attached file, a few seconds later the mp3 player on my Blackberry opens and plays the message. I then have the option to save it on the phone or just exit. Pick exit, save your memory. This is something that I could not do with the previous incarnation of the service I was using before SimulScribe. But that was also with my Treo 755p, and I needed to get a third party app to perform the action. Not so on the Blackberry.
As with most of these services, you can opt to delete the message, or hold on to it for the rest of your life. Doing so automatically gains you entry into the GEEK club.
Here is the price break-down for the service.
"Features
Online voicemail management
Unlimited voicemail box storage
Voicemail delivery options include e-mail and/or text messages
Dial-in voicemail management
24/7 customer service and support
Benefits
Read voicemail on your mobile phone, portable device
and/or e-mail
Whether you are in a meeting, traveling,
or on the golf course, you can instantly see who called,
what they said, and you won't have to listen to all of
your messages to find out about an important missed
call
Use the SimulScribe online user interface to search,
sort, archive and delete voicemail like email
You won't have to write down the information from a voicemail;
important numbers, names and addresses are easy to find, easy to access
and will never get lost
Respond in text by forwarding the message to another person
Voicemails delivered as text when you are roaming saves you money
You can still listen to the message as an audio file that is sent
direct to your e-mail or dial in to the voicemail system
Keep the same voicemail functionality that you are used to; all dial-in voicemail functionality stays the same.
Corporate Voicemail Integration"
I very highly recommend SimulScribe as a smart easy and far better way to deal with your Voicemail on the go. The Transcribing of your messages is impeccable. Even when the service doesn't quite get a word, the preceding sentence and following sentence is accurate enough that you can quickly piece together the word that was not understood by the service.
The Audio files are crisp, clear and small, which makes listening on your device a pleasure.
I will be setting up a direct link this week for a Morning Paper discount link to SimulScribe service. But in the meantime go over and take advantage of the trial.
Also note: I will continue this series with reviews of SimulSays, and Callwave. After which we'll discuss the pros and cons of each service.
SimulScribe
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